Return and Exchange Policy

At shopingease, we are committed to providing you with high-quality, adorable product. We understand that sometimes things don’t work out as planned, and we want to make your shopping experience as smooth as possible. Below is our Return and Exchange Policy, designed to ensure that you’re happy with your purchase.

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer returns under the following conditions:

• Return Window: You can return your item(s) within 7 days from the date of delivery.
• Condition of Items: Items must be unused, in their original condition, and in the original packaging. product should not be washed, damaged, or altered in any way.
• Non-Returnable Items: For hygiene reasons, we do not accept returns on product that have been opened or used.

To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. Our team will guide you through the process and provide you with the necessary return instructions.

2. Exchanges

If you wish to exchange an item for a different product, color, or size, we are happy to assist you. Please note the following:

• Exchange Window: Exchanges are accepted within 7 days of receiving your order.
• Condition of Items: The item(s) must be unused, in original condition, and in the original packaging. We cannot accept exchanges for used or damaged items.
• How to Exchange: Please contact our customer service team with your order number and the item(s) you wish to exchange. We will provide instructions on how to return the original item and how to place a new order for the replacement item.

3. Refunds

Once we have received and inspected the returned item(s), we will process your refund. Refunds will be issued to the original payment method used during checkout. Please note the following:

• Processing Time: Refunds may take up to 7 business days to process once the return has been received.
• Shipping Fees: Please note that shipping costs for returns and exchanges are non-refundable, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

4. Damaged or Defective Items

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please contact us immediately at [email protected] with a description of the damage and a photo of the defective item. We will:

• Offer a replacement item, or
• Provide a full refund for your order. We will cover the return shipping costs for damaged or defective items.

5. Eco-Friendly Returns

As part of our commitment to protecting the environment, we encourage customers to consider donating gently used product instead of returning them, if possible. If you would like to donate your product to a good cause, please reach out to us and we can help direct you to local animal shelters or charitable organizations in need.

6. How to Contact Us

If you have any questions about returns or exchanges, or if you would like assistance with a return or exchange, please feel free to reach out to our customer service team:

• Customer Service Email: [email protected]
• Customer Service Phone Number: +971 058 1626235

Thank you for your support and understanding. We value your satisfaction and are here to help ensure that every product purchase brings joy to you and your loved ones!